Privacy Policy

1. Introduction

nTune Piano KC ("we," "us," or "our") is committed to protecting the privacy of our clients. This Privacy Policy outlines how we collect, use, and safeguard your personal information.
 

2. Information We Collect

We collect the following types of information:

• Client Information:

  • Name, address, phone number, and email address.

  • Piano location and information (make, model, condition).

  • Signed service documents.

• Financial Transaction Data:

  • Payment information (e.g., credit card details, payment method).

• Website and Mailing List Data:

  • Information provided when subscribing to our mailing list or using our website contact forms.

  • Website usage data (e.g., IP address, browser type).

• Conversations During Tuning:

  • General conversations that occur during the tuning process.
     

3. How We Use Your Information

We use your information for the following purposes:

• Providing Services: To schedule and perform piano tuning and repair services.

• Processing Payments: To process financial transactions.

• Communication: To communicate with you regarding appointments, invoices, and service updates.

• Marketing: To send promotional materials and newsletters (with your consent) and use of photos and videos of services rendered for nTune Piano KC promotional use.

• Record Keeping: To maintain accurate records of services provided.

• Legal Compliance: To comply with legal obligations.
   

4. Data Security

• We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

• Financial information is processed through secure, industry-standard payment processors. Links to the privacy policies of each payment processor used by nTune Piano KC is listed here: https://cash.app/legal/us/en-us/privacy, https://venmo.com/legal/us-privacy-policy/, https://www.squarespace.com/privacy, and https://www.zellepay.com/legal/legal-and-privacy

• Physical documents are stored securely.

• Digital documents are stored securely with password protection.

5. Confidentiality

• We are committed to maintaining the confidentiality of your information.

• We will not share your personal information with third parties except as required by law or with your explicit consent.

• Conversations that occur during the tuning process are considered private and will not be shared.

• Piano information and condition will be held private.
   

6. Data Retention

• We retain your personal information for as long as necessary to provide services and comply with legal obligations.
   

7. Your Rights

• You have the right to access, correct, or delete your personal information.

• You may opt out of receiving marketing communications at any time.

• To exercise these rights,4 please contact us.
   

8. Changes to This Policy

• We may update this Privacy Policy from time to time. Any changes will be posted5 on our website.

9. Contact Information

• If you have any questions or concerns about this Privacy Policy, please contact us at6 [Your Contact Information].7

Key Considerations:

• Payment Processors: If you use a third-party payment processor (e.g., Stripe, PayPal), include a link to their privacy policy.

• Website Cookies: If your website uses cookies, provide information about how they are used.

• Legal Review: Have this policy reviewed by a legal professional to ensure compliance with applicable privacy laws (including state and federal laws).

• Specific State Laws: Be sure to research and comply with Kansas and Missouri state specific privacy laws.

• HIPPA: While tuning pianos is not a medical practice, if for some reason medical information is shared, be aware of HIPPA laws.