Terms of Service
1. Introduction:
Welcome to nTune Piano KC! These Terms of Service ("Terms") govern your use of our piano tuning and related services. By engaging our services, you agree to comply with and be bound by these Terms.
2. Services Offered:
nTune Piano KC provides piano tuning, pitch raising, and select repair services, including pin replacement, single string replacement, brushing replacement, and pin tightening.
3. Tunability and Diagnosis:
Not all pianos are tunable. The determination of tunability may require an initial inspection or an attempted tuning. Even if a piano is deemed untunable, our service includes bringing the piano to its best possible sound to aid in diagnosing additional issues.
- A $20 diagnosis fee will be applied if you choose not to proceed with tuning after an initial assessment. This fee is waived if you proceed with the tuning service.
4. Tuners vs. Technicians:
Please note the distinction between piano tuners and technicians. Tuners specialize in tuning, while technicians are skilled in broader repairs and regulation. nTune Piano KC prioritizes tuning services, and for complex repairs, we may recommend a qualified technician.
5. Tuning Process and Return Visits:
Multiple tuning sessions may be necessary depending on the piano's condition. The initial tuning fee covers one return visit for fine-tuning. A $30 fee will be charged for a third tuning visit if required due to the piano's condition.
6. Broken Strings:
-String breakage is rarely the fault of the tuner.
-An initial inspection includes assessing string condition. If a high probability of breakage is identified, you will be informed before tuning commences.
-nTune Piano KC is not liable for broken strings during the tuning process.
7. Pricing and Payment:
-Initial Tuning: $150, which includes one return visit for fine-tuning.
-Pitch Raise: An additional $30 will be charged for pitch raises exceeding 30 cents, plus an additional $30 per each 30 cent increment.
-Travel Fee: For locations beyond 30 miles from our Overland Park base, a $1 per extra mile travel fee will apply. A screenshot of the trip will be provided for verification.
-Repair Services: Repair services (pin replacement, single string replacement, brushing replacement, and pin tightening) are charged at $30 per hour, plus the cost of replacement parts.
-Online Booking: Online bookings cover the basic tuning fee. Additional services will be charged on-site via available payment methods. Invoicing is available at the tuner's discretion.
8. Cancellation and Rescheduling:
-Clients may cancel any service and receive a full reimbursement up to 48 hours before the scheduled appointment time. Cancellations made within 48 hours of the scheduled appointment will result in forfeiture of the full service cost. Rescheduling appointments is always encouraged and available.
9. Limitation of Liability:
nTune Piano KC is not liable for incidental, consequential, or indirect damages. nTune Piano KC is not responsible for damages caused by pre-existing conditions of the piano.
10. Governing Law:
-These services shall be governed and construed in accordance with the laws of the State of Kansas and the State of Missouri, as applicable, depending on where the services are being performed.
11. Changes to Terms:
-nTune Piano KC reserves the right to modify these Terms at any time. Changes will be posted on our website or communicated directly to you. 12. Contact Information For questions or concerns, please contact nTune Piano KC at 785-577-6569 or email at amos@ntunepianokc.com. Further information can be found at www.ntunepianokc.com.